Privacy Policy

Last updated: 1 July 2023

Kalka Palms Hotel Motel, a trading name under the business entity GRATECASH PTY LTD (ABN: 88 002 750 003), is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when you use our website.

Business Name: GRATECASH PTY LTD
Trading Name: Kalka Palms Hotel Motel
Address: 187 Lakes Creek Rd, Berserker QLD 4701
Phone Number: (07) 4928 5666
Email: manager@kalkapalms.com.au

Definition of Personal Data

Personal Data means any data that relates to an identifiable individual. When using our website, we may collect a range of information including your name, phone number, email address, and payment information.

What data we collect

We collect information that you provide to us during the use of our website and services. We also use Google Analytics and Facebook Pixel to collect standard internet log information and visitor behaviour.

How we use your data

We use your data to:

Provide the services and information that you request.
Track website usage to improve our website and services.
With your permission, send you relevant marketing information.

Google Analytics & Facebook Pixel

Kalka Palms Hotel Motel uses Google Analytics and Facebook Pixel to track how visitors interact with our website. This helps us analyze and improve our services. These third-party services may use cookies and collect data such as your IP address, browser information, and online activity. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, and opt-out of Facebook Pixel tracking in your Facebook settings.

Disclosure to third parties

We may share your personal data with third-party service providers to fulfil the services you have requested. These providers are required to keep your personal data confidential and secure, and must only use your personal data as instructed by us.

Legal grounds for processing your data

We will only use your data where we have lawful grounds to do so. These grounds include consent (where you have given it), where it is necessary to perform a contract, and compliance with legal obligations.

Your rights

As a data subject, you have the following rights under the GDPR, CCPA, and CPRA:

The right to be informed about the collection and use of your personal data.
The right to access your personal data.
The right to have your personal data rectified if it is inaccurate or incomplete.
The right to request the deletion or removal of personal data where there is no compelling reason for its continued processing.
The right to restrict the processing of your personal data.
The right to data portability.
The right to object to the processing of your personal data.

Data retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

How to contact us

If you have any questions about this privacy policy or the data we hold on you, please do not hesitate to contact us at the address, phone number, or email provided above.

Changes to this policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through our website or other means, such as email.

By using our website, you consent to this Privacy Policy.

Please note that this Privacy Policy is meant to be a template and should be reviewed by a legal professional to ensure compliance with all applicable laws and regulations. It is important to regularly review and update your privacy policy to ensure it aligns with current privacy laws and best practices.

Security

We take the security of your data seriously. We have implemented various strategies, controls, policies, and measures to keep your data secure and keep these measures under close review. We protect your data by using encryption techniques and we use other safeguards such as firewalls and password protection. This means that your data is protected and only accessible by staff who need it to carry out their job responsibilities.

International Data Transfers

As part of the services offered to you through our website, the information which you provide to us may be transferred to countries outside the European Economic Area (EEA). By way of example, this may happen if any of our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.

Third-party links

Our website may contain links to other websites. Please note that we have no control over websites outside our domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites and read the site’s data protection and privacy policies in full.

Children’s Privacy

Our services are not directed at children, and we do not knowingly collect data from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us.

Making a complaint

If you are not satisfied with how Kalka Palms Hotel Motel processes your personal data, you have the right to lodge a complaint with the data protection authority.

Contact us

If you have any questions regarding this Privacy Policy or how we handle your data, please contact us using the following details:

This policy is effective as of 1st July 2023. We recommend you consult a legal advisor for compliance with specific laws.